You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). Blankets that have been personalized may not be returned unless an error has been made in the spelling of the name or a defect has been found in the workmanship of the blanket. Because we cannot remove or change personalization once we have added it please be sure to double check spelling before placing your order.
In the event of a return, you should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (1 to 2 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We currently ship within the US and Canada through our website. If you would like to ship one of our blankets elsewhere please contact us and we would be happy to help you.
When you place an order, we will contact you to let you know the when your blanket will be shipped. We make blankets with as much care and speed as possible. Usually a blanket will ship within 2 days of our reciept of you order although "Mama and Baby" Blankets and personalized may require an extra day to make.
We will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. We ship witihin the United States and Canada using USPS Priority Mail. Blankets shipped via USPS Priority Mail typicially arrive within 2-3 days of shipment. If you need your blanket faster please contact us and arrange for your blanket to be shipped via overnight mail.